The Changing Role of IT Support with a Cloud-Based Patient Administration System (PAS)

Moving your Patient Administration System (PAS) to the cloud is a major step toward modernising your operations. While cloud solutions provide scalability, security, and reduced infrastructure costs, your IT support remains crucial to ensure seamless integration, performance, and compliance. Here’s why IT is still an essential part of your healthcare environment:

What Changes with a Cloud PAS?

With a Cloud based PAS, your core system is hosted offsite, meaning updates, backups, and infrastructure management are handled by the cloud provider. However, this doesn’t mean IT is no longer required—your organisation still needs expert support to manage integrations, security, and local systems.

What We Continue to Do for You

✅ Connectivity & Network Security – Ensuring reliable, fast, and secure access to your cloud PAS and other cloud services.

✅ System Integrations – Connecting your PAS with pathology, radiology, billing systems, medical devices, and other healthcare applications to maintain seamless workflows.

✅ Regulatory Compliance & Data Protection – Implementing and maintaining security policies to meet the Australian Privacy Principles, Australian Cyber Security Centre Essential Eight and other healthcare regulations and frameworks.

✅ Office 365 & Email Management – Managing user accounts, security settings, data retention policies, backup and compliance configurations.

✅ Policy & Permission Management – Migrating and enforcing role-based access controls, ensuring the right people have the right access.

✅ Local PC Security & App Updates – Managing endpoint security, antivirus, patching, and software updates to protect against cyber threats.

✅ Telephony & Cloud PAS Integration – Ensuring VoIP phone systems, call routing, and automated workflows work seamlessly and are integrated with your cloud-based PAS.

✅ Ongoing Technical Support – Providing helpdesk support, troubleshooting issues, and optimizing workflows for staff efficiency.

✅ Performance Monitoring & Optimisation – Preventing downtime, improving speed, and ensuring the best user experience across all systems.

Cloud Patient Administration System Changes IT 

Cloud adoption shifts IT responsibilities but does not eliminate them. While the cloud provider manages the backend infrastructure, we ensure everything remains secure, efficient, and fully integrated with your workflows.

We keep your systems running smoothly so you can focus on delivering outstanding quality patient care.