Why Choose Vibe Group?
We know your time is valuable, so here are some quick reasons why we think you should do business with us.
Our Good Vibe Guarantee
Our aim is to make your IT as pain free as possible, so we now offer our Good Vibe Guarantee on all hardware we provide.
Most computers, printers and network devices you purchase come with a hardware manufacturers warranty (normally 1-3 years).
The problem is that this warranty normally requires you to spend countless hours proving to a manufacturer that their parts are faulty, chasing up the manufacturer, sending products overseas and the like.
So how does the Good Vibe Guarantee help you?
Simple – we will do all the work for you.
If you experience a hardware fault within the vendor warranty period, we will come out to your premise, test the hardware and manage the replacement process for you.
And if it looks like you’re going to be down too long, we will provide you with a temporary replacement to keep your business up and running.
All free of charge.
That’s our Good Vibe Guarantee.
Support. When you need it. How you need it
Our Melbourne-based support line is manned 24×7, 365 days a year.
So if you ever have a technical issue there is always someone there to help get you back up and running in no time.
We will work around your schedule to fix any issues when it suits you.
And if you’re having an issue with one of your software providers or something that we don’t support, we will drive the issue on your behalf with your vendor until it is resolved.
We are not here to play the blame game with other vendors. We are here to fix your problems.
We Specialise in Everything IT
Staying on top of the ever changing technology environment is no easy feat.
We have specialists in all elements of business IT systems – Servers, Workstations, Networking, Applications, Software, even Phone systems and Mobile devices.
So if you ever need any advice for your business all you need to do is call one number and ask. 1300 633 137.
Learn How to Fish (Metaphorically)
We believe in giving your staff the tools to self-solve basic problems where possible. Thats why we provide unlimited training for all of our contracted clients.
We also provide knowledge base information for commonly experienced issues (like setting up email) and can create step-by-step specialist documentation for programs on request.
Of course, you are always welcome to call the support number, 24×7.
We Know Your IT
We pride ourselves on keeping our ratio of support staff to customers low so that we can provide outstanding service to each and every one of our customers.
All of our support staff are trained to support your specific environment and requirements, so you never have to explain how your computers are setup to our staff.
And because our staff know your environment, we will fix your problems faster.
We ♥ Technology
We research constantly, review and use all the latest products for your business benefit.
And as a result, we always quote the best fit, most appropriate solution for your circumstances.
And regardless of whether you’re a Mac or a PC user, we will support and advise you whenever you need.
We don’t believe in an ‘one size fits all’ approach. Every business has its own needs and special requirements.
So if you need to support that one doctor who likes to work on the weekends, or you’re open late one evening of the week – just talk to us and we’ll accommodate you.
As part of managing your IT service, we will also manage the support relationship with your Vendor.
So if you experience any issues with hardware, software or devices you have a single contact to take ownership and resolve the issue as fast as possible.
Vibe Group takes corporate responsibility seriously. All our computer hardware is disposed of responsibly and recycled where possible.
Vibe also support a number of charities, medical industry bodies and not for profit organisations.
We are always happy to provide client references in your industry if you would like to speak to someone outside of us about our service.
Alternatively, you may like to read our customer testimonials or contact us for further information.